Cancellation & Travel Fee Policy
Effective Date: 04/14/2026
Appointment Commitment
When you book an appointment with Ivan Notary, that time is reserved specifically for you.
We operate on a scheduled basis, and last-minute changes directly impact availability and travel commitments.
Cancellation Policy
- Cancellations must be made at least 2 hours in advance of the scheduled appointment time
- Cancellations made with less than 2 hours’ notice may be subject to a fee
- Repeated last-minute cancellations may result in refusal of future service
No-Show Policy
A no-show is defined as:
- Client not present at the agreed location and time
- Client unreachable upon arrival
No-shows may result in a full travel fee charge.
Travel Fees
As a mobile notary, travel is a core part of the service.
- A travel fee may apply based on distance, time, and location
- Travel fees are non-refundable once the notary is en route
- Travel fees apply even if notarization is not completed due to client-side issues
Failed Appointments
If the appointment cannot be completed due to:
- Missing or invalid identification
- Incomplete or incorrect documents
- Signer unwilling or unable to proceed
👉 The travel fee still applies
Late Arrival
- A grace period of 15 minutes may be allowed
- After 15 minutes, the appointment may be:
- Rescheduled
- Treated as a no-show
Payment Terms
- Payment is due at the time of service unless otherwise agreed
- Travel fees and agreed service fees must be honored once the appointment is confirmed
Right to Refuse Service
Ivan Notary reserves the right to refuse service for any reason, including:
- Non-compliance with notary laws
- Safety concerns
- Inappropriate behavior
Agreement
By booking an appointment, you acknowledge and agree to this Cancellation & Travel Fee Policy.